Return Policy

  1. Returns are allowed within 14 days.
  2. Returns must be unused and unopened.
  3. Shipping costs will not be refunded.
  4. Customer is responsible for the return shipping costs.
  5. Refunds will not be issued until the product has been confirmed received, but once received every effort must be made to handle the refund same day.
  6. All refunds require RMA.
  7. Disposition of unopened refunded products to be decided.
  8. There is a 15% restocking fee for all product returns.

During the checkout process you will be given the complete terms of your purchase. Included in those terms is your clear understanding that we are selling these products as containing CBD (cannabidiol) from hemp oil. These products have not been evaluated by the FDA. We are committed to complete compliance with FDA regulations and as such, because these products have not been evaluated by the FDA, we make no claims as to any extra benefits for products containing CBD (cannabidiol). If you decide to purchase our products, you are drawing your own opinions as to any additional benefits or use these products may provide. All products carry a 14-day customer satisfaction guarantee. If you are not satisfied with any of these products, simply return the unused portion of the product for a full refund less any shipping charges.

Your acceptance of the terms of purchase means you agree to and understand the refund policy.

Please email sales@thecbdistillery.com if there are any issues with the product you received and we are more than happy to speak with you : )

If you are still wanting to return your unopened product and it is within 7 days of receiving it, please see our Returns Process below.

No RMA is needed and the customer is responsible for return shipping costs. If you have any questions about whether your product is eligible for Returns, please feel free to email us.

**Please also note that we do not have a money back guarantee, as CBD does affect everyone differently. We are not able to accept back any product that has been opened or used**

Returns Process:

1) Email us at contact@valacan.com as soon as possible to alert us that you will be returning your UNOPENED product within the 7-day time limit and to request the Return Shipping Address.

2) Once you have shipped your product back to us – please also email the tracking number to contact@valacan.com so we can keep an eye out for it.

3) Once we receive your package back at our facility and can confirm it’s condition, we will then issue a refund for the unopened product and email you a confirmation. Please allow 7-10 days for the refund to post to your statement.

*If you have any questions regarding our return policy please email contact@valacan.com.*

Damage During Shipping

We take customer satisfaction very seriously. All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse.

Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping.

All claims for damaged product must be made with 72hrs. Please contact us and provide detailed information for any product damaged during shipping within that time.

International Orders

In some countries, you may incur some extra shipping charges for end-point drop off, tax tariffs, and other charges. If purchasing from a country outside of the United States, we implore you to do your own research about these possible charges prior to making a purchase. You will not be reimbursed or refunded based on these extra charges.